Resort booking and pre-trip assistance (US)
Sandals lists this main contact line; its FAQ also directs pre-trip assistance here. For an existing trip, have the resort, arrival date and booking number ready.
An independent reference. Birch Waypoint is not Sandals Resorts’s customer service team. This number belongs to the company; we do not connect, forward or record calls.
If an enquiry to Sandals Resorts is already in progress, keep its reference with your notes. Distinguish a new reservation from a question about an existing stay or experience. Written experiences on this directory are separate from a company service case.
US · 7 a.m.–midnight EST
Sandals lists this main contact line; its FAQ also directs pre-trip assistance here. For an existing trip, have the resort, arrival date and booking number ready.
Keep private account information for the company’s secure channel.
Distinguish a new reservation from a question about an existing stay or experience.
Identify the accommodation, activity or trip seller named on the confirmation.
Keep a receipt and any amendment confirmation together after the trip.
These are company account links. The company determines whether a platform can handle individual support requests.
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Dates beside individual contacts refer to their source review. An editorial update does not mean every contact has been checked again.
Entry edited 2026-10-26Suggest a correction